Natural Language Processing
Natural language processing can reduce the time spent searching, sorting and summarising text. We design language workflows for UK organisations around their documents, terminology, access rules and review requirements.
Where it can help
Start with a specific task and a result your team can evaluate.
Find answers in your knowledge
Search policies, manuals and other approved content with links back to the source material.
Extract and route documents
Identify relevant fields, topics or requests and send uncertain cases for human review.
Support service teams
Summarise conversations or prepare draft responses while keeping staff in control of what is sent.
How a project works
- 1
Map the content
Identify document sources, terminology, permissions and the questions users actually need answered.
- 2
Build and test
Create a representative evaluation set and check accuracy, missing context and unsuitable answers.
- 3
Fit the workflow
Add source references, review steps and clear guidance for users before wider adoption.
What you receive
The exact scope is agreed in your proposal. A typical engagement can include:
- A content and access map for the proposed workflow.
- A working prototype for the agreed text task.
- An evaluation summary, known limitations and handover guidance.
Talk through your use case
Tell us which documents or conversations take the most time to process. We can explore whether a focused language workflow would help.